Missing Piece?

Our worst nightmare!

Luckily, in most cases we can replace them.  In those cases we can’t, and the missing piece is due to manufacturer defect, we’ll replace your puzzle.  Please note that every puzzle is unique and the image/replacement piece may be oriented slightly different than the original.  

Missing pieces are rare, it is much more common that it has been misplaced, dropped, etc.  Please make sure to do a thorough search before contacting us.

Kindly understand that we only replace pieces/puzzles for newly purchased puzzles with a manufacturer defect.  We do not replace missing pieces for second hand puzzles, puzzle swap puzzles or due to household accidents.  Please be honest, we are a small business. 

Please email us at hello@kansascitypuzzlecompany.com and tell us the situation.  It's important that the puzzle be completed first.  Include a photo of the COMPLETED puzzle, and a photo of the missing piece area, along with a good mailing address.  Some form of proof of purchase is required.  Didn't hear from us?  Please check your Spam and Promotion inboxes as we typically respond within 1 business day.

We're available Monday - Friday 8am - 4pm CST