- Our puzzles are amazing and we stand by our quality.  But everybody makes mistakes sometimes.  In the event that you aren't happy with the quality of your puzzle please contact us at hello@kansascitypuzzlecompany.com within 30 days of receiving your puzzle so we can make things right.

- All sales are considered final.  Returns are accepted only in cases of manufacturer defect or damage.  Please contact us within 30 days of receipt with any concerns.

-Exchanges or store credit are not permitted.

- We do not reship or refund mis-shipped items due to address or Auto-Fill errors.

- Purchases made outside of a sale period are not eligible for retroactive sale price discounts.  

- Orders refused, returned due to insufficient/no such address or abandonment still in their unopened shipping package will be refunded not including the cost of shipping.  Cost of shipping is non-refundable.

- For orders received in damaged condition; please take a photo of the shipping packaging and puzzle packaging and contact us within 2 business days of delivery.

- For lost or stolen orders, contact your shipping carrier and file a claim.  Please understand that we are not responsible for lost or stolen packages.  When your order leaves our facility your shipping carrier assumes full responsibility of your package.  If you still need to contact us, please do so within 24 hours of your package being marked as delivered.  We do not refund lost or stolen packages.